1. What is TruePOS? 

TruePOS point of sale is simple and intuitive, yet powerful and scalable to handle multiple branches and unlimited users.Works with credit-card swipes, barcode readers and receipt printers.

2. Why Use TruePOS? 

TruePOS gives you powerful inventory management, sales management and business analysis tools that are very simple to use without any setup required.

3. Who can benefit from TruePOS? 

Businesses such as single or multi-branch specialty stores, boutiques and chain stores can use TruePOS such asPublishing and Distribution, Supermarket, Mobile Store and Accessories, Toy Showroom, Computer Hardware and Spares, Restaurants, Flowers and Boutiques, Cosmetics, Luggage and Bag shops.

4. What do I need to get started? 

You just need a computer, receipt printer, barcode scanner and an Internet connection. Login to http://www.true-pos.com to signup thats it.

5. System, OS and Browser Requirements? 

TruePOS Supports Mozilla Firefox, Internet Explorer, Apple's Safari and Google Chrome. Supports Windows, Linux and Mac OS with 40GB HDD, 1GB RAM.

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6. Is TruePOS Suits Retail stores? 

TruePOS is designed for all types of retail stores like COCO (Company Owned Company Operated), Shop-in-Shop and Franchises, Warehouse and Branches.

7. How much will TruePOS cost me? 

The cost of a Saas solution is a function of factors like the scope of the ERP solution (number of modules / features) selected by an organisation, the number of users, the types of usage, the service level policy. Login to http://www.true-pos.com/pricing.html for more details.

8. What are all the types of services available? 

Starter, Basic, Super and Premium versions are available and that are modelled on the requirements of a specific industry vertical with Sales, Purchase, Material Management, Financial Accounting, CRM modules, Production Module with Customisation to suit the specific needs of a business and offers advanced features including category, Serialized inventory management with maximum security and performance, through SSL and dedicated servers.

9. How can you do this for Rs.999 a month? 

With deep understanding of Customer needs and pain points using the latest software architecture models, proven and cost effective technologies using the best in class engineering processes. The members of GoFrugal team have significant functional / domain expertise and solid technology background and it is well supported by its group companies AdventNet (http://www.zohocorp.com/) and Vembu Technologies (http://www.vembu.com) who have combined strength of about 1000+ engineers with international experience in software development, networking and telecommunication, we were able to develop TruePOS and share this basic retail service cost Effective..

10. What is the setup cost and minimum contract period? 

There is NO setup cost, NO minimum contract period, NO cancellation fee. You upgrade or downgrade at any time. There are NO hidden charges.

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11. Can TruePOS handle large numbers of inventory items? 

Yes. There is no practical limit to the number of Inventory / SKU.

12. Can TruePOS support state and local tax input? 

Yes. You can customize and set local, state tax rates for your location / anywhere worldwide. You can also adjust for tax-free items or add tax like Custom Duty, CESS, VAT, EDUCESS and Service Tax in Sales and Purchases.

13. Can TruePOS handle a large number of users and multiple branches? 

Yes. There is also no limit in the number of branches or users you can define for your TruePOS Edition. Each user can be assigned individual roles by assigning Roles based or User Based configurations using TruePOS Powerfull Security Configurations.

14. Can I use TruePOS for my international branch locations? 

Yes. You can operate it wherever Internet is available.

15. Can TruePOS support Offline transactions? 

Yes. Sales and Sales Returns are available at present.

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16. Can TruePOS support category management? 

Yes. TruePOS offers a powerful and convenient Category, Serialized and Dynamic Assembly Management.

17. Can I use TruePOS to print receipts using a POS receipt printer? 

Yes you can. TruePOS works with all the leading brand POS receipt printers.

18. Can TruePOS support the use of barcode scanners? 

Yes. All major-brand barcode scanners work with TruePOS like MSR Keyboad, Handheld Scanner and USB Scanner.

19. How reliable and stable is my business on TruePOS's system? 

TruePOS is online 24/7. TruePOS is the first web based POS solution to have Offline Billing. With our Powerfull Offline billing solutions you are guaranteed even if your internet connectivity goes off.

20. What kind of support do you offer? 

You are supported 24x7 with our Customer response center, Online Remote support to attend to Customers quickly, Field visit by support executives, Registration of Customer complaints and SMS on the same to Customers, Customer Complaint Status and many more such things to deliver consistent, world-class service to Customers.

21. How often do you back up my data? 

TruePOS backs up your data at least every 12 hours, and keeps that backup data on a server.

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22. Number of transactions is global or branch wise? 

It is only node wise. For every branch we have a default node. If you create a new branch node will also be created. For instance, if you create a new branch other than default one [We provide Default as HO] user need to pay the subscription for 2 nodes.

23. Can the number of branch wise transaction merged? 

For every branch we have a separate node so branch wise transaction won't get merged.

24. Can I reuse the unused transactions in next month billing? 

Not possible.

25. Number of transaction is only for Sales or for all the transactions? (STO & STI will be counted ?) 

The following transactions are applicable

  • Purchase Order, Receipt Note, Goods Inward Note, Goods ReceiptNote, Transfer In.
  • Quotation, Sales Order, Delivery Note, Sales Bill, Transfer Out.

*** Transaction edit and cancel is free.

26. TruePOS will allow to continue my billing even my transaction limit is over? 

We never stop the billing. Instead we will send "transaction limit exceeds" message to the customers. Extra charges will be applied to your monthly invoice.

27. Currently I'm using Rs.1000/- plan for my single store. If I want to create 5 new stores in TruePOS, should I have to buy 5 new users? 

Yes. You need to buy 5 users / node.

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28. What is difference between node user and anywhere user? 

  • Node user can do the transaction on particular node [Registered Till]
  • Anywhere user can login at any machine and do the transactions.

29. What is the cost of node user and anywhere user ? 

  • No cost for the node user [ not for a node]
  • As per price list price will be charged for anywhere user.

30. What is the procedure and charge to upgrade the node user to anywhere user? 

We will integrate soon.

31. Is their any charge to replace the registered till with my new machine ? 

No. Disable the old node and register in another machine and continue your billing.

32. How will I receive invoice from TruePOS? E-mail? Postal? 

System generated the invoice will be mailed [to do]

32. How will I receive invoice from TruePOS? E-mail? Postal? 

System generated the invoice will be mailed [to do]

33. Does TruePOS charge me for the inactive users? 

You will be charged for the total number of user license that you buy, in spite of the fact that the user is active or inactive. However, it should be noted that only active users are counted for the user license.

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